Beware of Scammers Impersonating FoxWallet Staff

Recently, FoxWallet has received reports from users that scammers are impersonating FoxWallet staff, investment advisors, account managers, or so-called “account experts.” These scammers may contact users through private email addresses, phone calls, WhatsApp, Telegram, or other unofficial channels, claiming that they can help manage accounts, recover funds, process withdrawals, or resolve account issues. In some cases, they may even forge bank transfer receipts or fake payment confirmations to mislead users.

We hereby remind all users:

FoxWallet is a decentralized wallet tool. FoxWallet does not provide investment advisory services, asset management services, account management services, or personal financial consulting. FoxWallet will never assign a “dedicated advisor,” “account manager,” “expert,” or “withdrawal specialist” to help users operate their funds.

FoxWallet staff will never contact users through private email addresses, personal phone numbers, WhatsApp, Telegram, or other private channels to request seed phrases, private keys, verification codes, banking information, wallet permissions, or transfers to any wallet address, bank account, individual, or organization.

FoxWallet will never promise investment returns, trade on behalf of users, process withdrawals on behalf of users, or ask users to pay fees under reasons such as “fund recovery,” “account verification,” “fund unfreezing,” “tax payment,” “security deposit,” “channel fee,” “handling fee,” or similar excuses.

Anyone claiming to be a FoxWallet employee, partner advisor, account expert, or withdrawal specialist and asking users to transfer funds, grant wallet permissions, provide sensitive information, or install remote control software is highly likely to be a scammer.

Please make sure you only trust FoxWallet’s official website, official email addresses, and official social media accounts. FoxWallet’s official domain is foxwallet.com. Any email sent from a non-official domain, especially one asking you to transfer funds, authorize wallet access, or provide seed phrases or private keys, should be treated as highly suspicious.

If you receive suspicious messages, emails, calls, links, payment requests, or documents, please stop communicating with the sender immediately. Do not make any further payments. Do not click links sent by the other party. Do not install software provided by the other party. Do not share any wallet-related or banking-related information.

If you believe you have been targeted or affected by such a scam, please take the following steps immediately:

1. Stop all communication with the suspected scammer;
2. Do not transfer any more funds to any wallet address or bank account;
3. Preserve all evidence, including chat records, emails, phone numbers, wallet addresses, bank account details, transaction records, and forged documents;
4. Report the case to your local police, anti-fraud authority, or bank as soon as possible;
5. If on-chain transfers are involved, contact the relevant exchange, stablecoin issuer, or law enforcement agency as soon as possible to seek assistance in tracking or freezing funds;
6. Report the scam information to FoxWallet through official channels so that we can warn more users.

Once again, FoxWallet will never proactively contact users to provide investment advice, account custody, fund recovery, or withdrawal assistance. Any individual or organization conducting such activities in the name of FoxWallet is not authorized by FoxWallet.

Please stay alert and protect your assets.